Driving Digitalisation

Leading with Foresight

Media Group (Customer Services Division)

Goals

• Utilize the potential of digitalization
• Enhance performance of the leadership team
• Align with other business areas
• Increase digital circulation figures

Form8® Implementation

Strategic Phase

• Diagnostic think tank with divisional heads and selected managers
• Development of a customised leadership development concept

Operative Phase

• Implementation of modular know-how workshops
• Development of a customised leadership performance toolkit

Sustainability Phase

• Executive coaching for individual leaders
• Sustainability through the qualification and mentoring of employees: Form8® Efficiency Agents

Results

Leaders and Employees Perspective

• Development of the required leadership skill set
• Established a common understanding of digitalisation and the desired leadership role
• Development of a coaching approach to leadership

Organisational Perspective

• Autonomous implementation of digitalisation initiatives by leaders
• Enhanced the agility of the service organisation
• Introduction of cost saving measures
• Successful and autonomous logistics and IT project implementation

Overall Results

• Leadership paradigm shift from reactive to proactive digitalisation leadership
• Creative and innovative development of new business models

Key Figures

• Number of leaders in the project: approx. 20
• Total project duration: 4 Months

Project language: German